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What You Agree To When You Join pg389

These terms set out how your pg389 account works — what you can do, what we expect, and how we handle disputes. Access and eligibility depend on local law and are available where local law permits in your region.

Account RulesWallet & Payment TermsDispute ProcessAccount Suspension PolicyEligibility by Region
pg389 What You Agree To When You Join pg389
TERMS SUPPORT

Reach Us About These Terms

If something in these terms is unclear or you need to raise a dispute about your account, our support team handles it directly. You do not need to go through a third party first — contact us through any of the channels below and we will get back to you with a clear answer.

Live Chat Open chat from any page in your account. Available for account questions, payment disputes, and term clarifications.
Email Support Send your query to our support address. Include your account ID and the specific term or transaction you are asking about.
Help Centre Browse the help centre for answers to common account and payment questions before reaching out — most term queries are covered there.
ACCOUNT SECURITY

How We Protect Your Account and Data

Your account data and transaction history are stored securely. We use encrypted connections for every session — whether you are on mobile in Jakarta or on desktop — and we do not share your personal details with third parties outside of payment processing and fraud prevention. Your DANA, OVO, or GoPay wallet number is stored only in hashed form after verification.

Data Retention

We keep your transaction records and account data for as long as required by applicable regulations. You can request a summary of your stored data through the support channel at any time.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how the account dashboard is used. You can manage cookie preferences in your browser settings.

Account Security

Each login is protected by OTP verification sent to your registered mobile number. If you notice a login you did not make, lock your account immediately via the security settings page.

Data Requests

To request changes to your stored data or to close your account, contact support with your account ID. We process verified requests within the timeframe required by applicable law.

Common Questions About Your Account Terms

These are the questions we hear most when it comes to how the terms work in practice. If yours is not here, reach out through live chat or email.

We post updates here before they take effect. Continuing to use your account after the update date means you accept the revised terms. We do not change core account rules without notice.

Raise it through live chat or email with your transaction ID and the wallet reference number. We review payment records and respond with a finding, usually within a few business days.

The account rules are the same everywhere. Which payment rails are available to you — DANA, OVO, GoPay — may vary depending on your wallet's verification status and local availability.

No. Your account is for your use only. Sharing access or allowing another person to operate your account is a breach of these terms and may result in suspension pending a review.

Contact support with your account ID and the request type. We process closure and data requests in line with applicable regulations and confirm completion by email to your registered address.

Using a shared or false identity, attempting chargebacks on processed transactions, or operating multiple accounts under one identity are all breaches. We will notify you before taking any account action where the situation allows.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.